BakersPro Privacy Policy

Effective Date: February 1, 2026 Last Updated: November 4, 2026

BakersPro (“BakersPro,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. BakersPro is operated by or on behalf of Goldasdust Global Inc. and/or its related brands and companies, including HouseOfZeeva, where applicable.

This Privacy Policy explains how we collect, use, store, process, share, retain, transfer, and protect information when you use the BakersPro mobile application, website, and related services.

By using BakersPro, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Account Information

When you create an account or sign in, we may collect:

Your name

Email address

Authentication information

Sign-in method details, such as email login, Google Sign-In, or Sign in with Apple

B. Business and App Usage Information

When you use BakersPro, we may collect and store information you enter into the app, including:

Business name and profile details

Ingredients, recipes, and pricing information

Labour, overhead, and profit settings

Customer names, phone numbers, email addresses, and delivery details

Order requests, invoices, and payment-related records

Customer notes, event dates, reminders, and related order-management details

Other data you choose to enter into the app

C. Uploaded Content

If you upload files or images, including order inspiration images, customer inspiration images, product images, or related business files, we may store and process those uploads as part of the service.

D. Device, Notification, and Technical Information

We may collect limited technical information needed to operate, secure, and improve the service, such as:

Device type

App version

Operating system

Basic diagnostic or crash information

Log and performance data

Device notification tokens, where notifications are enabled or supported

If you enable notifications, we may collect and use device notification tokens to send app-related alerts, such as order updates, payment confirmations, customer reminders, event reminders, account notices, or other service-related notifications. You can manage notification permissions through your device settings.

E. Payment and Subscription Information

Subscriptions and certain payments may be processed through third-party platforms such as Apple, Google, Stripe, RevenueCat, or other approved payment processors.

We may receive limited transaction, subscription, payment status, entitlement, billing, or renewal information needed to manage your account access, subscription status, and related payment workflows.

We do not directly store full payment card numbers. Payment details are processed by third-party payment providers according to their own terms and privacy practices.

F. Communication and Marketing Information

When you create an account, sign up, request support, subscribe, make a purchase, join a waitlist, respond to a survey, interact with emails, or otherwise communicate with us, we may collect and use your email address and related communication preferences.

This may include whether you have subscribed, unsubscribed, opened emails, clicked links, responded to messages, or interacted with communications sent by BakersPro or related Goldasdust Global Inc. / HouseOfZeeva brands.

2. How We Use Information

We use your information to:

Create and manage your account

Provide access to BakersPro features

Save and sync your business data

Process orders, invoices, subscriptions, and payment-related workflows

Manage trials, subscriptions, billing status, and account access

Send app-related alerts, reminders, confirmations, and service notifications where enabled

Provide customer support

Improve app performance, reliability, security, and user experience

Detect misuse, fraud, abuse, unauthorized activity, or technical issues

Comply with legal obligations

Enforce our terms, policies, and agreements

We may also use your email address and contact information to:

Send transactional messages, including account notices, receipts, access updates, billing notices, subscription notices, password or login information, payment confirmations, app updates, service notices, and support replies

Send marketing emails, promotional offers, educational content, product updates, feature announcements, tutorials, onboarding emails, win-back campaigns, discount offers, surveys, and other commercial electronic messages relating to BakersPro

Send marketing or promotional communications about products, services, programs, offers, or updates from related companies and brands within the Goldasdust Global Inc. / HouseOfZeeva family, where permitted by law or where you have provided consent

Understand engagement with our communications so we can improve our messaging, onboarding, customer support, and user experience

We will send marketing communications only where permitted by applicable law, including where we have your express consent or where implied consent applies. You may unsubscribe from marketing emails at any time.

3. Legal Bases for Processing Personal Information

Depending on your location and the type of information involved, we may collect, use, disclose, store, or otherwise process personal information based on one or more of the following legal bases:

To provide and operate BakersPro and perform our agreement with you

To create and manage your account

To process subscriptions, payments, entitlements, invoices, and related workflows

To respond to customer support requests

To comply with legal, tax, accounting, security, fraud-prevention, and regulatory obligations

With your consent, including for certain marketing communications where consent is required

For legitimate business purposes, such as improving BakersPro, maintaining security, preventing misuse, understanding app performance, and communicating with users, where permitted by applicable law

Where you direct us to process information, such as when you enter customer, order, invoice, recipe, pricing, or business data into the app

You may withdraw consent where processing is based on consent, subject to legal, contractual, billing, fraud-prevention, security, recordkeeping, and operational requirements.

4. Marketing Communications and Consent

By creating an account, signing up, purchasing, subscribing, joining a waitlist, requesting support, or otherwise providing your email address, you may receive service-related and transactional communications that are necessary for your account and use of BakersPro.

You may also receive marketing communications from BakersPro and related Goldasdust Global Inc. / HouseOfZeeva brands where permitted by law or where you have provided consent.

Accepting our Terms or Privacy Policy, creating an account, or receiving essential service emails is not by itself a separate express request for marketing email. Where we ask for express marketing consent, the choice is optional, distinct from account creation, and recorded with its wording and time. Where applicable law permits marketing based on a qualifying existing relationship, we record and respect the basis and its applicable limits. We honor unsubscribe requests and do not treat an address as marketing-eligible merely because it exists in our contact list.

Marketing communications may include:

BakersPro product updates

Tutorials and educational content

Subscription offers

Promotions and discounts

Feature announcements

Customer onboarding emails

Win-back or reactivation emails

Surveys or feedback requests

Offers from related Goldasdust Global Inc. / HouseOfZeeva brands that may be relevant to bakers, baking businesses, cake decorators, or related users

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@bakerspro.ca.

Unsubscribing from marketing emails does not stop important service-related or transactional communications, such as account notices, payment receipts, password resets, subscription notices, security alerts, app-access notices, or support messages.

5. How Information Is Shared

Advertising-related technical-data processing and applicable opt-out choices are described in the Ad-supported Free Plan section. Other disclosures in this policy remain subject to their stated purposes and your applicable privacy rights.

We do not sell, rent, or share your email address with unaffiliated third parties for their own independent marketing purposes.

We may share information only in the following situations:

With service providers and infrastructure partners that help us operate, host, secure, support, and improve the app

With email marketing, customer communication, and automation providers that help us send transactional and marketing communications on behalf of BakersPro or related Goldasdust Global Inc. / HouseOfZeeva brands

With authentication, subscription, and payment providers as needed to support login, billing, subscriptions, entitlements, and payment workflows

With notification, analytics, diagnostic, hosting, database, or infrastructure providers used to operate and improve the service

With related companies, brands, or business units within Goldasdust Global Inc. / HouseOfZeeva for internal business, customer support, operational, analytics, and marketing purposes, where permitted by law

When required by law, legal process, court order, regulatory request, or government authority

To protect the rights, safety, security, and integrity of BakersPro, our users, our service providers, or others

To investigate or prevent fraud, misuse, unauthorized access, abuse, or security incidents

In connection with a merger, acquisition, sale, financing, restructuring, or transfer of all or part of the business

Any service providers that process personal information for us are expected to use that information only to provide services to us or as otherwise permitted by law.

6. User Content and Business Customer Data

BakersPro may allow you to store customer information, business records, order details, invoices, uploaded images, recipe details, ingredient records, pricing information, event dates, reminders, and other files or content.

You are responsible for ensuring that you have the right to upload, use, store, and manage any content or personal information you enter into the app.

If you enter information about your own customers, orders, invoices, delivery details, payment records, or business contacts into BakersPro, you are responsible for ensuring that you have the right to collect, use, store, and manage that information in the app, and for complying with any privacy obligations that apply to your business.

BakersPro does not use your stored customer list, customer order records, customer emails, customer phone numbers, or customer delivery details to independently market directly to your customers.

7. Sensitive Information

BakersPro is designed for baking-business management and is not intended for storing unnecessary sensitive personal information.

You should not upload or enter sensitive information unless it is necessary for your lawful use of the app. Sensitive information may include government identification numbers, financial account passwords, health information, children’s personal information, highly confidential records, or information you do not have the right to collect or store.

If you choose to enter sensitive information into BakersPro, you are responsible for ensuring that you have a lawful basis to do so and that your use complies with applicable laws.

8. Data Retention

We retain information for as long as needed to provide the service, maintain account functionality, send permitted communications, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or misuse, maintain security, and support legitimate business operations.

If you delete your account or request deletion, we may delete or anonymize certain information, subject to legal, operational, fraud-prevention, billing, tax, dispute-resolution, security, unsubscribe-list, backup, audit, and recordkeeping requirements.

We may retain limited information needed to honour unsubscribe requests and maintain suppression records so we do not send marketing messages to users who have opted out.

9. Account Deletion

You may request deletion of your BakersPro account from within the app where the account deletion option is provided, or by contacting us at:

support@bakerspro.ca

When you request deletion, we will delete or anonymize personal information associated with your account, except where we are required or permitted to retain certain information for legal, billing, fraud-prevention, security, tax, dispute-resolution, unsubscribe-list, backup, audit, or recordkeeping purposes.

Deleting your account may permanently remove access to your saved business data, recipes, ingredients, customers, orders, invoices, uploaded files, subscription-related app access, and other information associated with your account.

Deleting your account does not automatically cancel subscriptions managed through Apple, Google, Stripe, RevenueCat, or another payment provider. You may need to cancel your subscription through the applicable app store, payment provider, or billing platform.

10. Security

We use reasonable administrative, technical, and organizational safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for using secure devices and networks when accessing BakersPro.

11. International Use and Data Processing

BakersPro may be used in multiple countries. By using the service, you understand that your information may be stored, transferred, accessed, or processed in countries outside your own, where data protection laws may differ.

Where required by applicable law, we take reasonable steps to protect personal information when it is transferred, stored, accessed, or processed across borders.

Some of our service providers may operate outside your country, province, state, or region. Your information may therefore be subject to the laws of the jurisdictions where those service providers operate.

12. Children’s Privacy

BakersPro is intended for adults and business use. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at support@bakerspro.ca so we can take appropriate steps.

13. Your Choices and Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of certain personal information

Request restriction or objection to certain processing

Request portability of certain information, where applicable

Withdraw consent where processing is based on consent

Unsubscribe from marketing communications

Manage notification permissions through your device settings

Manage or withdraw applicable ad privacy choices through Tools → Ad privacy choices when available. Apple tracking permission and notification permissions are managed separately in device settings. Declining personalized ads or tracking does not remove an earned ad reward.

Report an inappropriate ad through Tools → Report an ad, or email support@bakerspro.ca. You do not need a Premium chat subscription to report an ad.

To request deletion of selected data while keeping your BakersPro account open, email support@bakerspro.ca. Include the email address linked to your account and identify the data you want deleted. We verify account ownership before processing requests and explain any records that must be retained under this policy. Do not send passwords or full payment card details.

Manage subscriptions through the applicable app store, payment provider, or billing platform

Request account deletion from within the app where available or by contacting us

Lodge a complaint with a privacy regulator or supervisory authority where applicable

Some rights may be limited by legal, billing, tax, fraud-prevention, security, dispute-resolution, technical, backup, audit, or recordkeeping requirements.

To make a privacy-related request, contact us at:

support@bakerspro.ca

Ad-supported Free Plan

When ad-supported BakersPro features are available, Free Plan users may see ads at activity transitions or choose to watch an ad for a clearly described, one-time feature unlock. Eligible Premium and trial access remains ad-free. Declining an optional rewarded ad keeps the reward locked and does not prevent ordinary free navigation, sign-out or access to subscription options.

We use Google AdMob to provide mobile ads. Depending on your device, region, permissions and privacy choices, Google's advertising software may process your IP address and approximate location, device or advertising identifiers, ad views and interactions, and diagnostic or performance information. Google uses this information to deliver and measure ads, support advertising analytics and prevent fraud. Google describes its processing at Google's partner-site and app data information (https://policies.google.com/technologies/partner-sites) and Google's privacy policy (https://policies.google.com/privacy).

BakersPro does not provide your customer lists, customer contact information, order details, invoices, payment details, recipes, ingredient records or uploaded business files to the advertising service for ad targeting. BakersPro does not supply precise GPS location to AdMob. Our initial consent configuration selects Google Advertising Products only; additional ad partners require review and accurate disclosures before use.

We request and respect advertising privacy choices where required. You can revisit the in-app ad privacy settings to manage or withdraw applicable choices. Advertising consent, Apple tracking permission, notification permission and email-marketing choices are separate. Declining tracking or personalized advertising does not disqualify you from earning a properly completed rewarded-ad benefit. The ads available may vary with your choices and provider availability.

Where applicable, US privacy controls let you opt out of advertising-related sale, sharing or targeted advertising, as those terms are defined by applicable law. We apply the relevant restricted-processing signals. We do not treat choosing an ad-supported activity as consent to unrelated marketing, cross-app consent sharing or device fingerprinting. Personalization refusal does not mean that every form of advertising-related technical processing stops; the app must respect the provider's eligibility and privacy controls before requesting ads.

To verify an earned unlock, BakersPro uses an opaque, one-use reference and a provider-signed reward event. BakersPro records the minimum account-bound reward, quota and fraud-prevention information needed to provide the promised activity. Customer content and email addresses are not included in reward callback metadata. Records remain subject to the policy's retention, security and deletion provisions.

Joining the ad-supported Free Plan requires agreement to its terms and to ads being part of that plan. This is separate from consent to personalized ads or Apple tracking permission. Notifications remain optional. Required regional privacy choices remain available, including refusal and applicable opt-outs.

Free Plan content, records and rewards

New business content and uploads created on the Free Plan have a 30-day retention window. Premium access protects that Free-origin content while it is active. If Premium later ends, a fresh 30-day window starts for that content. Existing paid-origin content and financial records, including issued invoices and payment history, keep their existing retention rules. These limits do not authorize deleting unrelated account or financial records.

We keep account-bound agreement and privacy-choice records to administer the plan. Loyalty rewards use qualifying active-use totals and days, and records of gift periods. Ad viewing and background time do not qualify as active use. These operational records are distinct from business uploads; the 30-day upload limit is not a promise to delete every account or financial record in 30 days.

14. Third-Party Services

BakersPro may integrate with third-party services for sign-in, authentication, subscriptions, payments, analytics, hosting, database storage, notifications, diagnostics, infrastructure, email delivery, marketing automation, customer communication, or support functions.

These services may include Supabase for authentication, database, hosting, and backend services; RevenueCat for subscription entitlement management; Apple and Google for in-app purchase processing; Stripe for supported payment workflows; Firebase or similar notification services for device messaging; and notification, analytics, diagnostic, email, marketing, customer communication, or infrastructure providers used to operate and improve the app. For available ad-supported mobile features, we use Google AdMob for advertising and Google UMP for advertising privacy choices. Firebase also stores Free Plan uploads and supports associated processing; Supabase continues to hold shared business records.

These third parties may process information according to their own terms and privacy policies where applicable.

15. App Store and Platform Privacy Disclosures

If BakersPro is downloaded through Apple App Store, Google Play, or another app platform, additional platform privacy disclosures, data safety labels, permissions, or terms may apply.

We aim to keep our app store privacy disclosures aligned with this Privacy Policy. However, app platforms may use their own categories, labels, definitions, and disclosure formats.

You should also review the privacy and data practices of Apple, Google, or any other platform used to download, subscribe to, or manage BakersPro.

16. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date and provide notice where appropriate.

Your continued use of BakersPro after changes to this Privacy Policy means you accept the updated policy, to the extent permitted by applicable law.

17. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

Email: support@bakerspro.ca Website: https://bakerspro.ca/